1. Introduction
Welcome to Smarvent LLC. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, https://smarventllc.com/, purchase our products, or use our services.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain it before processing your personal information.
2. Information We Collect
We may collect the following categories of information, depending on how you interact with our website and services.
2.1 Personal Information
When you contact us, create an account, or place an order, we may collect information such as:
- Name and business name.
- Email address.
- Telephone number.
- Billing and invoicing details.
- Business contact information.
- Other information you voluntarily provide through forms or communications.
2.2 Transaction and Payment Information
When you purchase products or services, we may collect order details, transaction references, billing information, purchase history, and payment status.
Payments may be processed by third-party payment providers. We do not intentionally collect or store complete payment card details on our own systems unless expressly stated and handled in accordance with applicable security requirements.
2.3 Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
- IP address.
- Browser type and version.
- Device and operating system information.
- Pages visited and time spent on our website.
- Referring website addresses.
- Approximate location derived from technical information.
- Website performance, diagnostic, and security logs.
2.4 Cookies and Similar Technologies
We may use cookies and similar technologies to maintain website functionality, remember preferences, support shopping cart features, analyze website traffic, and improve user experience.
You can manage cookies through your browser settings and, where provided, our cookie consent controls. Disabling certain cookies may affect website functionality.
3. How We Use Your Information
We may use collected information for the following purposes:
- To provide, operate, and maintain our website and services.
- To process orders, payments, invoices, and service requests.
- To communicate with you about purchases, support requests, and account-related matters.
- To respond to inquiries and provide customer assistance.
- To maintain website security and prevent fraud, abuse, and unauthorized access.
- To improve our products, services, and website performance.
- To send marketing communications where permitted by law and, where required, with your consent.
- To comply with legal obligations and enforce our agreements.
- To resolve disputes and protect our legitimate business interests.
We will not use personal information for purposes incompatible with the purposes described in this policy unless permitted or required by applicable law.
4. Legal Basis for Processing
Where applicable data protection laws require a legal basis, we may process personal information based on:
- Contract: To fulfill orders or provide services you request.
- Consent: Where you have given consent for a specific purpose.
- Legitimate interests: To operate our business, secure our website, and improve our services, where those interests do not override your rights.
- Legal obligations: To comply with applicable laws, regulations, and lawful requests.
- Other permitted grounds: Where recognized by applicable law.
You may withdraw consent where processing relies on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. How We Share Your Information
We do not sell personal information in exchange for money. We may disclose information to the following categories of recipients when necessary and permitted by law:
- Service providers: Companies that support website hosting, maintenance, communications, analytics, and technical operations.
- Payment providers: Providers that process payments and help prevent fraudulent transactions.
- Product and software vendors: Third parties involved in delivering or supporting products and licenses you purchase.
- Professional advisers: Lawyers, accountants, auditors, and other advisers where necessary.
- Legal and regulatory authorities: Where disclosure is required by law or necessary to protect legal rights, safety, or security.
- Business successors: In connection with a merger, acquisition, restructuring, or sale of business assets, subject to applicable legal requirements.
We expect service providers that handle personal information on our behalf to use appropriate safeguards and process information according to their contractual obligations.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, software vendors, payment services, or other external platforms.
Those third parties may have their own privacy policies and data practices. We encourage you to review their policies before providing personal information. Smarvent LLC is not responsible for the independent privacy practices of third-party websites that we do not control.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining transaction records, resolving disputes, enforcing agreements, and meeting legal or regulatory requirements.
Retention periods may vary depending on the type of information and the applicable legal obligations. When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, as appropriate.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disc